MSP White Papers

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MSP White Papers (View All Report Types)

Deployment Flexibility sponsored by Aspect WHITE PAPER: In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility. Posted: 28 Feb 2014 \| Published: 31 Oct 2013 TOPICS: Call Center Management \| Call Center Services \| Cloud Computing \| Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| CRM \| Management Service Providers \| Software as a Service

Managed Services or Break fix? One Size Doesn’t Fit All sponsored by GFI Software WHITE PAPER: This paper examines the benefits of Managed Services using the GFI Building Blocks program. Posted: 22 Dec 2010 \| Published: 22 Dec 2010 TOPICS: IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| Management Service Providers \| Network Infrastructure \| Network Management \| Network Management Services

A Business Guide to MPLS IP VPN Migration: Five Critical Factors sponsored by XO Communications WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs. Posted: 25 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Converged Networks \| IP \| IP Addresses \| IP Networks \| Management Service Providers \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| SLA \| VoIP \| VPN \| WAN

Making the Right Move to a Managed Service Provider for SSL VPN sponsored by MegaPath Inc. WHITE PAPER: Adoption of SSL VPNs is growing rapidly. A sample of areas in which SSL VPNs can help include serving more communities, supporting more access environments, providing access without application and network changes, enforcing compliance, protecting the network, quickly modifying access policies, and ensuring business continuity. Posted: 26 Mar 2010 \| Published: 26 Mar 2010 TOPICS: Access Control \| Business Continuity Planning \| Compliance (Systems Operations) \| Management Service Providers \| Network Management \| Network Security \| Networking \| Remote Access Software \| SSL VPN \| VPN

IBM Service Management: Driving growth for Managed ICT Service Providers sponsored by IBM WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services. Posted: 03 Oct 2011 \| Published: 03 Oct 2011 TOPICS: Business IT Alignment \| Business Management \| Cloud Management \| IT Service Management \| IT Services \| Management Service Providers

Optimizing Datacenter and Cloud Performance: The TeamQuest Approach sponsored by TeamQuest Corporation WHITE PAPER: Cloud computing is becoming more common across organizations, but what are effective ways to help maximize what this application has to offer? Check out this IDC survey and learn how utilizing capacity management while moving to the cloud can help optimize your IT infrastructure to better meet business needs. Posted: 20 Dec 2011 \| Published: 01 Nov 2011 TOPICS: Application Hosting \| Applications Management Services \| Capacity Planning \| Cloud Computing \| Cloud Management \| Management Service Providers \| Performance Testing \| Virtual Desktop Infrastructure

Build Your Cloud, Build Your Profit sponsored by Citrix Systems, Inc. WHITE PAPER: Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform. Posted: 16 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Cloud Archive \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| CRM \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

The Best Way to Deliver IT Support to Businesses as an MSP sponsored by GFI Software WHITE PAPER: This paper examines the best ways to deliver IT support to businesses as a managed services provider. Posted: 22 Dec 2010 \| Published: 22 Dec 2010 TOPICS: Business Development \| IT Infrastructure \| IT Management \| IT Service Management \| Management Service Providers \| Network Infrastructure \| Network Management \| Network Management Services \| Systems Management

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

HP Device Manager 4.5 User Guide sponsored by Hewlett Packard Enterprise WHITE PAPER: this comprehensive white paper gives insight into an innovative server-based application that provides powerful centralized administration capabilities for thin client devices running HP software Posted: 19 Jul 2013 \| Published: 30 Nov 2012 TOPICS: Device Control Software \| Hardware \| Management Service Providers \| Security Management \| Software \| Systems Management \| Thin Client Hardware \| Thin Client Software