ITSM White Papers

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Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

A Better Way to Manage Desktops: HP Workplace Management Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Enterprise

Leverage The Digital Edge: Solving Critical Digital Business Challenges Through Interconnection
sponsored by Equinix
WHITE PAPER: This paper describes new collaboration and business models, and explains how a new kind of architecture strategy empowers businesses to react in real time, adapt quickly to change, and leverage digital ecosystems to create new value and growth.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

Equinix

Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013

ServiceNow

The Value of Smarter Datacenter Services
sponsored by IBM
WHITE PAPER: This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for optimization remain strong, including increasing efficiency.
Posted: 04 Nov 2011 | Published: 04 Nov 2011

IBM

Realizing integrated interconnected service chain
sponsored by IBM
WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Posted: 17 Jul 2013 | Published: 30 Jun 2012

IBM

Accelerating the Transition to User-Centric Computing
sponsored by Flexera Software
WHITE PAPER: This whitepaper examines the new user-centric IT delivery model and explains the steps required in order to make this kind of model a reality.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

Flexera Software

Oracle Information Architecture: An Architect’s Guide to Big Data
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Access this helpful resource to explore how to add big data capabilities to your mainstream information architecture, learn how to plan for the adoption of new tools from an enterprise architecture perspective, and get six best practices for big data projects.
Posted: 17 Jul 2013 | Published: 31 Aug 2012

Oracle Corporation UK Ltd

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012

SERENA Software, Inc.