UMS White Papers

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UMS White Papers (View All Report Types)

How To Achieve A 3X ROI With Slack sponsored by Slack WHITE PAPER: Today’s new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack. Posted: 08 Feb 2021 \| Published: 02 Dec 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Messaging Security \| Messaging Software \| Unified Messaging \| Unified Messaging Systems

SDI Best Best Practices: Benchmarking for Service Desk Support sponsored by Citrix Online- GoToManage WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this. Posted: 12 Oct 2011 \| Published: 12 Oct 2011 TOPICS: Communications Networks \| Communications Systems \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Unified Messaging \| Unified Messaging Systems

Beyond Converged Networks: Driving User Productivity through Unified sponsored by IBM WHITE PAPER: Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. This webcast explains it for you. Posted: 28 Nov 2013 \| Published: 01 Apr 2007 TOPICS: Collaboration \| Converged Networks \| IT Consulting Services \| Lotus Sametime \| Network Convergence \| Unified Messaging \| Unified Messaging Systems

Upgrading to Cisco Unified Communications Manager Business Edition 6000 sponsored by Cisco Systems, Inc. WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free. Posted: 07 Sep 2011 \| Published: 07 Sep 2011 TOPICS: Communications Networks \| Communications Systems \| Contact Center Management \| Contact Centers \| Network Infrastructure \| Network Management \| Networking \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

Achieving New Productivity Gains Through Unified Communications and Collaboration Solutions sponsored by HP & Intel® WHITE PAPER: The HP/Microsoft solutions for unified communications and collaboration aim to enable midsize organizations to optimize their own communications and collaboration by leveraging actual customer experiences to develop "best practices" for this area, thus reducing the operational costs incurred by disruptions and recoveries. Read this paper for more. Posted: 20 Sep 2010 \| Published: 20 Sep 2010 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

Unified Communications and Team Collaboration: The Enlighten Response to Shadow IT sponsored by Mitel Networks Limited WHITE PAPER: Learn how to build a better unified communications and team collaboration (UCC) experience to overcome shadow IT. Posted: 20 Mar 2018 \| Published: 20 Mar 2018 TOPICS: Collaboration \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

CDW Services: Unified Communications sponsored by CDW Corporation WHITE PAPER: Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions. Posted: 08 Feb 2010 \| Published: 22 Jan 2009 TOPICS: Communications Networks \| Communications Systems \| Network Convergence \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| VoIP

Evaluating the Total Costs of a Unified Communications Solution sponsored by Cisco WHITE PAPER: Discover the top recommendations for selecting a UC solution that fits the needs of your business. Learn how to weigh the most important factors and assess the TCO of your UC solution. Posted: 17 Jul 2013 \| Published: 17 Jul 2013 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

HP E5000 Messaging System for Microsoft Exchange Server 2010 sponsored by HP and Microsoft WHITE PAPER: Email, voicemail, instant messaging, social networking, messages, faxes, shared calendars, and centralized contacts are all essential for boosting productivity and collaboration. Email has evolved from more than just text. Many would find the situation daunting, but smart organizations know the solution. Read this white paper to learn more. Posted: 25 Apr 2011 \| Published: 25 Apr 2011 TOPICS: Collaboration \| Email Archiving \| Email Management \| High Availability \| Microsoft Exchange \| Microsoft Exchange Server 2010 \| Productivity \| Unified Messaging Systems

Beyond the Boardroom: Innovative Uses of TelePresence sponsored by Cisco WHITE PAPER: Access this brief resource to uncover a list of use cases for telepresence beyond the traditional boardroom setting. Posted: 23 Jan 2014 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Teleconferences \| Teleconferencing Services \| Unified Messaging \| Unified Messaging Systems \| Video Systems \| Videoconferences \| Videoconferencing Services \| Videoconferencing Systems