IP-based Call Centers White Papers

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ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

16 Tips for Working Smarter with Slack Apps and Workflows
sponsored by Slack
WHITE PAPER: Learn how to harness Slack's integrations and advanced features automate workflows and optimise communication.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

AI & Automation: Emerging Trends in the IT Industry Today
sponsored by Slack
WHITE PAPER: Explore how AI and automation are redefining work to enhance productivity and cut costs for IT teams.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

Cebu Pacific Air's Productivity Game Changer
sponsored by Slack
WHITE PAPER: Learn how Cebu Pacific Air improved operational efficiency and saved 114,000 hours a year.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

Your Edge, Your Future
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this paper to learn how the edge, bursting with useful data, is the future and Building the intelligent edge means making intelligent choices.
Posted: 18 Oct 2021 | Published: 18 Oct 2021

TOPICS:  IT Management
Hewlett Packard Enterprise

Building in Infrastructure Trust by 451 Research
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this paper to learn how improving platform security and establishing a foundation of trust, organisations large and small can help simplify security operations.
Posted: 06 Oct 2021 | Published: 04 Oct 2021

TOPICS:  IT Management
Hewlett Packard Enterprise

Hitachi Unified Compute Platform HC: Maximize Hyperconverged Performance with NVMe
sponsored by Hitachi Vantara
WHITE PAPER: Read this paper for an evaluation of Hitachi Unified Compute Platform HC (UCP HC) hyperconverged infrastructure solution with a focus on assessing the performance and value of NVMe-based flash for business-critical applications and databases in the virtualized data center.
Posted: 23 Aug 2021 | Published: 23 Aug 2021

TOPICS:  IT Management
Hitachi Vantara