Customer Experience White Papers

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Single Source of Truth
sponsored by SOASTA, Inc
WHITE PAPER: With real user measurement (RUM), you can measure perceived load time for your users at the exact point of engagement, so you know exactly where to improve performance for better outcomes. In this white paper, get an overview of the business and technical aspects of measuring performance with RUM.
Posted: 07 Jan 2014 | Published: 07 Jan 2014

SOASTA, Inc

Demystifying Customer Service Correspondence Work Flow in Cards
sponsored by Wipro
WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
Posted: 13 May 2009 | Published: 12 May 2009

Wipro

Single Source of Truth: A Guide for Real User Measurement in the Workplace
sponsored by SOASTA, Inc
WHITE PAPER: Inside this valuable resource, discover how, by measuring from the user's browser or app, real user management (RUM) tools can quantify the correlation between page load time and user engagement, and show where to optimize performance for more positive outcomes.
Posted: 11 Jul 2013 | Published: 11 Jul 2013

SOASTA, Inc

Improve Mobile App Testing with Service Virtualization
sponsored by Parasoft Corporation
WHITE PAPER: To ensure top-notch user experience on mobile apps, you need to conduct thorough testing - but mobile app testing isn't easy. How do you overcome the challenges such as unavailable testing components and unpredictable network conditions? Access this resource to find out how service virtualization for mobile app testing may be the key.
Posted: 13 Sep 2013 | Published: 13 Sep 2013

Parasoft Corporation

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by DellEMC and Intel®
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

DellEMC and Intel®

Streaming Multimedia More Smoothly
sponsored by QUALCOMM Incorporated
WHITE PAPER: In this white paper, readers will discover how they can take advantage of Web Technologies optimizations to provide a user experience befitting the truly mobile Web.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

QUALCOMM Incorporated

4 Steps to Creating a Mobile Strategy
sponsored by Appcelerator
WHITE PAPER: Read this white paper to learn four steps to decrease time-to-market and development costs, increase customer adoption and revenues, and enjoy greater flexibility and control when launching enterprise mobile apps.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

Appcelerator

Optimizing PC Performance with Simple Benchmarking Processes
sponsored by Intel Corporation
WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.
Posted: 02 Apr 2009 | Published: 03 Nov 2008

Intel Corporation

AppSense User Virtualization Platform
sponsored by AppSense
WHITE PAPER: Among a number of important changes to the enterprise computing environment, none are perhaps as impactful as those surrounding the end user. Take a look at this resource to learn how user virtualization is the key to offering your end-user community an effective and consistent computing experience, no matter the location, device or application.
Posted: 27 Jul 2011 | Published: 26 Jul 2011

AppSense

End User Services - Experience true collaboration & business agility
sponsored by Fujitsu
WHITE PAPER: This whitepaper reviews a portfolio of management solutions that simplifies end-user management and service delivery through workplace assessment tools, managed mobile services, managed file services, and much more.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Fujitsu