WEBCAST:
Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
WEBCAST:
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
SOFTWARE DOWNLOAD:
Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
WEBCAST:
Think Agile BPM is not for you because you don't have simple processes that follow the same path every time? Think again. This webcast illustrates how Agile BPM allows you to get results by striking the right balance between structure and flexibility in processes how Fujitsu's Agile BPM solution can help you to achieve that goal.
WEBCAST:
This on-demand webcast discusses how to implement continuous testing in order to optimize mobile performance, and takes an inside look at the technologies and tools fueling mobile testing success.
SOFTWARE DOWNLOAD:
DBAs are tasked with the monumental job of providing an accurate audit trail of SQL Server activities and auditing sensitive data. SQL compliance manager goes beyond traditional approaches with its real-time monitoring and auditing of all data access, updates, data structure modifications and changes to security permissions. Take a test drive now.
WEBCAST:
Download this webcast and learn how applications today are growing more and more complex with an increased risk of error and what you can do to prevent this.
WEBCAST:
This Webinar in the Apply Business Analytics series will highlight the specific methods and unique data requirements needed to deal with advanced analytics so that you can effectively and efficiently uncover hidden relationships, anticipate the future and adapt to change.
WEBCAST:
What keeps your customers happy when it comes to software? Tune into this video to learn more about what you can do to improve your software testing and quality assurance. It outlines the pros and cons of satisfied customers and what the means for your business. View this resource now to learn more about improving your software.
WEBCAST:
In this webcast learn about the emerging technologies driving the transition to App Delivery 2.0. Uncover how network virtualization can be applied to better optimize application delivery, provide increased flexibility and create an efficient network infrastructure with a mix of hardware and software solutions.
