ANALYST REPORT:
This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
WEBCAST:
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
EZINE:
The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock.
EGUIDE:
The results of our 2019 IT Priorities survey are in, and they show the good news that IT budgets are rising faster than they have for many years. Cloud remains the top spending priority for this year, but IT automation is growing fast as a major investment area.
EBOOK:
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
CASE STUDY:
Dropbox cut its procurement cycle time by over 50% by adopting ServiceNow and partnering with Genpact for consulting and implementation. Read this case study to see how this company replaced disconnected, manual processes with a streamlined, automated system providing transparency and efficiency.
EGUIDE:
In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
EZINE:
The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey.
