EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WHITE PAPER:
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
INFOGRAPHIC:
Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year and this year's results show that IT leaders across APAC remain bullish about spending despite macroeconomic headwinds as they continue to invest in strategic areas. Download this infographic to find out more about the results.
EGUIDE:
While GenAI is not expected to supersede other IT priorities such as cloud, application development and cyber security, it will augment those areas by making it easier to build software and improve cyber resilience. In this round-up, we review some of the key IT trends that are likely to shape the industry across the region in 2024.
DATA SHEET:
The Computer Weekly Innovation Awards APAC 2024 will once again shine the spotlight on digital transformation projects that have delivered business impact and/or solved problems using innovative approaches. All entries will be assessed by an independent panel of judges. Download your nomination form here.
EZINE:
In this week's Computer Weekly, as the UK plummets down the international rankings for digital government, can its £400m identity system revitalise the UK's digital strategy? Read the issue now.
