BLOG:
Today, 31% of customers report that they have higher service expectations than they had last year. This makes it critical for organizations to level up their customer service efforts. However, meeting these new standards is tricky, and implementing new strategies or solutions can be daunting. Browse this article to learn more.
RESEARCH CONTENT:
Email is notoriously susceptible to attacks, making email security a continuing necessity for organizations. In order to make sense of a crowded and complex market, this Omnia Universe report breaks down the most important information about the landscape as a whole, as well as leading vendors. Read on to learn more.
WEBCAST:
The frustrations of finding the right product or service across hundreds of options is a shared experience for many in any industry, but especially in B2C environments. Learn why product experience strategy is the essential first step to omni-channel CX and digital commerce domination in this webinar.
WHITE PAPER:
For a quick guide to open-source cloud computing, dig into this white paper, which breaks down 5 key features of open-source cloud compute platforms.
EBOOK:
CrowdStrike's Falcon Exposure Management utilizes security telemetry and AI to enhance visibility into cyber risks. Read this e-book to discover more about the Falcon platform and to view proactive cyber risk management strategies and results from CrowdStrike’s 2024 Global Threat Report.
BLOG:
Hybrid multicloud is the new mainstream IT approach, integrating on-premises and private cloud with multiple public clouds. This can simplify operations, increase agility, and reduce costs. Learn how to streamline your hybrid multicloud strategy by reading the full article.
ESG RESEARCH REPORT:
ESG evaluates the state of cloud-based data protection and the as-a-service market (including Backup as a Service and Disaster Recovery as a Service) in the following report. Read on to make data protection a little less cloudy and to clarify your backup and recovery needs in today’s data deluge.
EBOOK:
Explore this eBook to learn how AI and ChatGPT are transforming software testing. Learn about the benefits and limitations of using these technologies, as well as best practices for deploying them successfully. Download the e-book to discover the rise and impact of AI in the world of software testing.
WEBCAST:
The competitive Medicare Advantage (MA) market is growing rapidly, and health plans are under pressure to differentiate themselves. One way to do this is by designing a benefits package that meets the evolving needs of MA customers.
CASE STUDY:
The Luxembourg Centre for Educational Testing (LUCET) seeks to determine if Luxembourg schools, and their students, are achieving their educational goals. LUCET’s IT team considered several major Linux distributions as operating systems for their online assessment program, OASYS. Read on to see why LUCET chose SUSE as their enterprise Linux server.
