WHITE PAPER:
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.
DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
EGUIDE:
Managers are looking for ways to incorporate video conferencing into their unified communications (UC) architectures as adoption continues to grow. This e-guide offers top recommendations and best practices to help you through the video decision process while ensuring quality stays a high priority.
EGUIDE:
What information do you need to build a successful mobile application? View this expert E-guide to learn best practices for building your company's next mobile application. It discusses how you can ensure that your application scales with proper testing metrics as well as other helpful topics.
WHITE PAPER:
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them.
WEBCAST:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
CASE STUDY:
Uncover why a implementing a CallCopy recording solution that is easy to use, search, update, support and maintain can offer a lower TCO than other solutions, as well as fulfilling all your call recording needs.
WHITE PAPER:
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
PRESENTATION TRANSCRIPT:
Read this presentation transcript from IBM as it explores quality management strategies that can deliver a positive ROI while at the same time improving delivered quality and reducing risk and uncertainty in development projects.
EBOOK:
This eBook explains the technical and organizational issues involved in creating fully integrated quality control and data management systems for globalized manufacturers and distributors.
