Virtually all businesses running enterprise resource planning (ERP) solutions -- like SAP, Oracle, JDE, Microsoft Dynamics, PeopleSoft -- want to move to electronic delivery of customer invoices. The advantages of electronic invoicing are clear: It’s faster, less expensive and more reliable than manual invoicing, and it takes the inefficiency of paper out of the process.
But satisfying varying customer preferences for receiving invoices consumes internal resources. To gain the advantages of electronic AR invoicing, companies need a practical way to resolve contact management issues. And while some customers understand that they can benefit from e-invoicing as well by moving money faster, reducing accounts payable overhead and eliminating manual handling of supplier invoices, many are simply not ready to change processes that are set up to handle paper invoices.
The ideal solution is a means for companies to send all of their invoices electronically while enabling customers to receive those invoices in whatever way they prefer - whether by postal mail, email or other electronic channel, or a combination. This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.
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