 |
|
Microsoft Office SharePoint Server 2007
sponsored by Microsoft
|
|
|
Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
|
|
|
|
Available Resources from Microsoft
|
|
|
|
Delivering Customer Service via the Contact Center and the Web
sponsored by Microsoft
 |
Analyst Report: |
Posted: 09 Mar 2010
|
|
Published:
|
01 Sep 2009 |
|
Summary: |
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
|
|
|
|
|
|
|
The Empowered Customer: Productivity Enhancements in a Digital Era
sponsored by Microsoft
|
White Paper: |
Posted: 09 Mar 2010
|
|
Published:
|
05 Mar 2010 |
|
Summary: |
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
|
|
|
|
|
|
|
Self-Service: Putting Customers First Makes You a Winner
sponsored by Microsoft
|
White Paper: |
Posted: 05 Mar 2010
|
|
Published:
|
01 Apr 2009 |
|
Summary: |
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
|
|
|
|
|
|
|
Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center
sponsored by Microsoft
|
Presentation Transcript: |
Posted: 24 Feb 2010
|
|
Published:
|
23 Feb 2010 |
|
Summary: |
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
|
|
|
|
|
|
|
E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 3 Free security testing tools
sponsored by Microsoft
|
eGuide: |
Posted: 29 Jan 2010
|
|
Published:
|
27 Jan 2010 |
|
Summary: |
To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.
|
|
|
|
|
Win Development Research Library
